Frequently Asked Questions
Guidance and help with your order and our product range.
Order Process
Can you help me complete my order?
What payment methods do you accept?
Why isn’t my credit card being accepted?
Where is my order?
How do I know my order was successful?
Who do I contact is there is a problem with my order?
How do I create a new account or update my details?
Order Process
Can you help me complete my order?
What payment methods do you accept?
Why isn’t my credit card being accepted?
Where is my order?
How do I know my order was successful?
Who do I contact is there is a problem with my order?
How do I create a new account or update my details?
Returns Process
What if I have changed my mind about an item?
What if my item is faulty?
What if the item I received is not the one I ordered?
How long do I have to return my purchase?
Returns Process
What if I have changed my mind about an item?
What if my item is faulty?
What if the item I received is not the one I ordered?
How long do I have to return my purchase?
Delivery Process
How much does shipping cost?
How long will my delivery take?
What could delay my order?
How do I track my order?
Do I need to sign for the delivery?
I’ve missed my delivery, what now?
Do you ship internationally?
Can I change my delivery address?
Delivery Process
How much does shipping cost?
How long will my delivery take?
What could delay my order?
How do I track my order?
Do I need to sign for the delivery?
I’ve missed my delivery, what now?
Do you ship internationally?
Can I change my delivery address?
Other
What is my ring size?
What if I need my ring to be re-sized?
How do I care for my Riari J'Dorn diamonds jewellery?
How can I provide feedback?
What does carat mean?
Can you do engraving?
Other
What is my ring size?
What if I need my ring to be re-sized?
How do I care for my Riari J'Dorn diamonds jewellery?
How can I provide feedback?
What does carat mean?
Can you do engraving?
