Help! Can you assist me to complete my order?

Our customer service team is happy to assist you with your order. Please call us on +44 207 8637866, use the online consultation form or chat with us now via our live chat service.

What payment methods do you accept?

We accept payment by Visa, MasterCard and American Express.

Your card will be debited at point of sale. The transaction will appear on your statement as Riari J’Dorn Ltd.

For special arrangement payments such as bank transfer, Riari J’Dorn’s bank details will be sent via email when an order is placed. 

Payment Ref: – Please put your order number as the payment reference.

We will require cleared funds into our account for all orders paid via bank transfer. You will receive an email confirming payment has been received and your order is being processed. 

Why isn't my credit card being accepted?

Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card to finalise your order. If you still have an issue, please contact our customer service team on +44 207 8637866 or email info@riarijdorn.co.uk, noting any errors appearing on your screen.

Where is my order?

If you set up an account when you placed your order you can login to view the status of your orders on the my account page. 

Riari J’Dorn works hard to protect our customer’s personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for manufacturing.

Please allow 2-7 business days to deliver depending on your location. Orders requiring ring sizing take up to 3 additional business days to complete.

For additional assistance regarding your order, please contact us on free call +44 207 8637866.

How do I know my order was successful?

All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven’t received your email, please contact our customer service team on +44 207 8637866 or email info@riarijdorn.co.uk

Who do I contact if there is a problem with my order?

Please email info@riarijdorn.co.uk or call us on +44 207 8637866. Please ensure you have your order number handy. 

How do I create an account?

Simply click on the login icon located at the top right of the page and then click ‘Create an Account’. Fill in your details and click ‘Submit’. Registration should now be complete and you will receive a confirmation email shortly.

How do I update my account details?

Simply click on the login icon located at the top right of the page to access the ‘My Account’ page. From here you can update your personal information, add addresses and debit/credit card details as well as allowing you to review prior orders.